Shipping Policy

 

 

At VAROLO, we are dedicated to providing you with premium smart helmets and ensuring a smooth, secure delivery process. This Shipping Policy outlines our shipping destinations, timelines, and procedures.


1. Shipping Destinations

VAROLO ship to the following countries and regions:

North America:
United States.

European Union (EU) countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Spain.

Non-EU European countries:
Monaco, Norway, Switzerland, Iceland, United Kingdom.

Please note that if your country isn't listed during checkout, we currently do not ship there. You can also select your shipping location on our website to confirm availability.

2. Order Processing Time

All orders are processed within 1-3 business days. Please note that orders are not processed, shipped, or delivered on weekends or public holidays. In the event of a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in the shipment of your order, we will contact you via email.

3. Shipping Rates & Delivery Estimates

The cost of shipping and estimated delivery time depend on the destination and the value of the order. Below is a specific breakdown:

United States
Free Standard Shipping: Orders over $100.00 USD - 3 to 8 business days.
Standard Shipping: Orders up to $99.99 USD - $4.99 USD - 3 to 8 business days.

European Union (EU) Countries
Free Standard Shipping: Orders over €100.00 EUR - 3 to 5 business days.
Standard Shipping: Orders up to €99.99 EUR - €4.99 EUR - 3 to 5 business days.

Non-EU European Countries
Free Standard Shipping: Orders over €100.00 EUR - 7 to 18 business days.
Standard Shipping: Orders up to €99.99 EUR - €9.99 EUR - 7 to 18 business days.

Please note: Delivery delays can occasionally occur due to extreme weather conditions, carrier strikes, or customs clearance processes (for non-EU countries).

4. Customs, Duties, and Taxes

To comply with international and European trade regulations, please be aware of the following tax structures:

For EU Customers: Orders shipped to addresses within the European Union are dispatched from our warehouse in Essen, Germany. VAT (Value Added Tax) is calculated and included at checkout. You will not face any unexpected customs or import duties upon delivery.

For Non-EU European Customers (e.g., UK, Switzerland, Iceland and Norway): Orders shipped outside the EU customs union are shipped on a Delivered At Place (DAP) basis. VAROLO is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, local taxes, customs duties, handling fees) are the sole responsibility of the customer. Refusal to pay these fees may result in the package being returned, and return shipping costs will be deducted from your refund.

5. Shipment Confirmation & Order Tracking

You will receive a tracking number once your order has been shipped, allowing you to monitor its progress.

As long as your order has not been processed by our warehouse, you can change or cancel it. Please email us immediately at support@varologear.com if you need to make a change.

6. Transfer of Risk & Damaged Items

In accordance with European consumer protection laws, the risk of loss or damage to the goods passes to you when you, or a third party indicated by you (other than the carrier), acquire physical possession of your VAROLO products.

If your package arrives damaged, please contact us immediately (within 48 hours of delivery) with your order number and photos of the damaged packaging and products. Please save all packaging materials and damaged goods before filing a claim, so we can assist you in resolving the issue with the courier and arrange a replacement.

7. Undeliverable Packages & Incorrect Addresses

Please ensure your shipping address is correct at checkout. VAROLO is not responsible for packages delivered to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, failed delivery attempts, or unpaid customs duties, the customer will be responsible for the original shipping charges and the cost of returning the package to our facility.

8. Contact Us

If you have any questions or concerns regarding shipping, please reach out to our support team: